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What to include
- Order number and checkout email.
- Clear summary of the issue and the outcome you need.
- Proof screenshots or receipts when payment or delivery is involved.
Support
Help and Support
Reach House of Prax support for payment review delays, delivery issues, order corrections, returns, or account access problems.
Last updated March 24, 2026
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Priority cases
- Payment marked submitted but not moving to confirmed.
- Delivery state stalled or incorrect.
- Wrong, damaged, or missing items.
- Unable to access your order timeline.
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Response rhythm
- Critical fulfillment cases are handled first.
- Non-urgent requests are handled in normal queue order.
- Follow-up is easier when all context is provided in one thread.
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Support channels
- WhatsApp: 08060785487
- WhatsApp: 07019719537
- Instagram: @house_of_prax
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Self-service first
- Check order detail status and timeline before opening a ticket.
- Use payment proof upload where the order requests it.
- Use account profile and address screens for contact corrections.
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Policy links
- Support follows the current Terms of Service and Privacy Policy.
- Legal pages are available at /terms and /privacy.
- Operational policy updates are reflected by each page last-updated date.